If you still need some help please contact us at support@unbound.com

Our phone lines are open 10am - 5pm. Please be aware we're a small team so may not always be able to answer the phone. Email is the best way to get hold of us.

Unbound 

When you make a pledge the money will come out of your account straightaway. We take payments via credit card or PayPal.&#xA0;If a project is unsuccessful the money you have pledged is credited to your Unbound account and you will be informed by email. You can either use this credit to support another project or get in touch to request a refund.*&#xA0;*Refunds for unsuccessful projects must be requested within 30 days of receiving our email, by contacting support@unbound.com.

When you make a pledge the money will come out of your account straightaway. We take payments via credit card or PayPal. If a project is unsuccessful the money you have pledged is credited to your Unbound account and you will be informed by email. Yo

When do you take payment for my pledge?

Unbound for Readers

Pledging for a project

Delivery Charges & Customs Fees

How do I use my Unbound credit?

Supporter List FAQs

The project I have supported didn't reach its funding target and has been taken down. What happens now?

How long will I have to wait for my book?

When will I receive my pledge rewards?

How do I change my delivery address?

Ebooks and Audiobooks: Digital Downloads

Returns, Replacements, and Damages Policy

Managing your orders

The book has funded, what happens now?

The manuscript has been delivered

(Pre-Press) Steps after the Development Edit

Printing in progress (sent to press)

Publication Day!

The Publishing Process

Reactivating your Unbound Account

Updating your account information

How do I delete my account?

Managing your Unbound Account

Why did you create Unbound Firsts?

What happens if I get shortlisted?

What happens if I'm selected for publication?

When will the Unbound Firsts titles be published?

What are the Unbound Firsts T&Cs for 2025 submissions?

How do I submit to Unbound Firsts?

What is an imprint?

Why does the publication process take so long?

How do I support Unbound Firsts?

Unbound Firsts

Preparing to pitch your book idea to Unbound

How to submit your book idea

How are project targets estimated?

Can I get feedback on my manuscript if my book idea isn't accepted?

How long do you take to accept/reject submissions

Why should I publish my book with Unbound?

Do you accept submissions from authors based outside the UK?

Is there an age restriction for being an Unbound author?

What royalties do you offer?

What kind of books does Unbound accept?

Submitting a project

Using Social Media

Finding your pledges

Drafting your pitch

Creating your project rewards

I've never crowdfunded a book before- what is expected of me?

How long will it take for a project to fund?

What happens when my campaign reaches 100%?

Crowdfunding

Permissions 101

How long is the editorial and production process?

Where are the books printed?

Who edits and designs Unbound books?

Am I allocated a dedicated editor?

Editorial and Production

Development edit

Copy-editing

Typesetting

Proofreading

Production

Cover Design

What happens in the publishing process after your manuscript has been handed in?

Pledge reward fulfilment services

Anthologies

Marketing and Publicity

When the project is completed, who owns the rights?

If I launch a crowdfunding campaign for my book on Unbound, can someone steal my idea?

When do you take payment for my pledge?Updated 3 months ago