Managing your orders

How do I confirm my delivery address?

Changing country after pledging. If you have moved since pledging for a project and need to update your country of residence please email [email protected], who will help you adjust the shipping costs.

The project I have supported didn't reach its funding target and has been taken down. What happens now?

The money you pledged will be returned to your Unbound account as credit. We have lots of authors looking for micro-patrons on the site, so you are very welcome to pledge for another project. If you can't find another book you want to support, you ca

How long will I have to wait for my book?

The time taken to deliver your books can depend on a few factors. 1. Has the book reached its funding target? If not, we can't start work on making the book until it has. 2. Is the book still being written? If so we can't start work until we've had a

When will I receive my pledge rewards?

We'll send out the books and ebooks as soon as they are ready. We'll keep you updated as to where we are in the publication process by email. If your chosen pledge reward includes extra items or events in addition to a copy of the book these will usu

How do I download the ebook or audiobook?

We have chosen to partner with Glassboxx to fulfil all our digital content orders. This exciting partnership not only ensures that you continue to enjoy quality content but also protects the copyrights we, and the authors we work with, hold dear. Gla

How do I change my delivery address?

We are currently working on updating the functionality of your Unbound account. Once logged in to your account, if you see information that doesn't look correct please contact us at [email protected]. Please ensure to quote your current address and